Verify if Receiver for Web configuration on StoreFront is pointing to the correct NetScaler Gateway.įrom StoreFront console, click NetScaler Gateway and make sure that the Gateway is added.įrom StoreFront console, click Stores. This is the reason why I decided to create this Q&A that I hope helps in a quick debug for anyone with this error.Complete the following steps to troubleshoot this issue: We spent some time with the "Your logon has expired" error, and we could not find anything on possible causes. When we managed to make it work from inside, and we looked to external authentication we completely forgot this option. We started by getting Citrix to work from inside and we ticked this option off while doing so. Before this changes everything was working, including Netscaler access. The real environment is a little more complicated than described, and at the time we were doing several changes not related to Citrix XenApp, mainly networking, and the environment stopped working. The following option what was missing was:įound Citrix Article CTX204766 that presents other solutions for this Symptom. A popup appears again (This time I have the Self-Service Password Reset available, so I'm getting the popup from StoreFront)įrom my question, it was clear that the error was somewhere in the authentication passthrough from Netscaler to StoreFront. (I'm using Self-Service Password Reset, and it is not available, so I'm getting the popup from Netscaler) Please log on again to continue" when I add the domain after the username from the Citrix ReceiverĬredential popup. "Incorrect Domain" when I add the domain before the username Contoso\User I'm now configuring access for external users using the NetScaler, and I have the following problem.
I've activated HDX routing through the Netscaler for all sessions. This environment is working with the receiver for windows and web when the user is on the Internal Network. Two Windows 2016 VM acting as XenApp in my unique Machine Catalog, one for each Delivery Group (one for Apps, one for Desktop)Ī Netscaler VPX1000 (NS12.0) virtual appliance One Windows 2016 VM with everything from Citrix in it (XenDesktop 7.15) plus the SQL Server DB One Windows 2016 VM acting as Domain Controller and DNS My Citrix test environment is the following:
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